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Hospital Referrals

When you and your GP agree that you need to see a specialist you will be provided with information on at least four hospitals or clinics to choose from. You will also be able to choose the date and time of your appointment.  This is known as NHS E-Referral.  If you have any queries concerning this service please phone the secretary on 01235 522379 between 09:30 and 13:00pm. 

More information is also available at: NHS E-Referral  The guide to arranging your appointment on-line is available here:  Patient Guide NHS e-referral

It is important that if at a later date you cannot make your outpatient appointment you phone the hospital to rearrange it.  The Oxford Hospitals are moving to a paperless appointment reminder system.  More information can be found by following the link.  A poster is also available in our waiting room.  Hospital Appointment Reminders

Musculoskeletal Hub (MSK Triage Hub) (Patient Information Leaflet MSK_Assessment_Service_-_Information_for_Patients.pdf)

Musculoskeletal is a term for conditions affecting the muscles, joints and sometimes the nerves.

The MSK Hub is an assessment service which has been set up by the Oxford University Hospitals Trust to help you get the most appropriate treatment in the shortest possible time. 

If your GP refers you to the MSK Hub, it is important that we have an up to date telephone number for you.  Please check with Reception.

Once the GP has made the referral the secretary will send you a Choose & Book letter with the telephone number and a password that is unique to you. Once you receive this information you should contact the MSK Hub to start the triage process and arrange your telephone assessment.

It is important to note that nothing will happen until you either phone or use the internet to contact the MSK Hub. 

Please note that the time allocated for your telephone assessment is irrelevant. You will be contacted by MSK Hub on the date you have chosen between 09:00 and 18:00.  


Once your referral has been assessed by the MSK Team, their administrator will contact you to explain what will happen next.  This will be one of the following options:

o  Appointment for the Face to Face Clinic for assessment or treatment

o  Refereral to a specialist of choice

o  Referral to specialist physiotherapist

o  Referral to community physiotherapy, or

o  Refer back to your GP with advice for management without further intervention from hospital or physiotherapy.

The MSK Hub will try to contact you three times but if you cannot be contacted after 2 days then a letter explaining the outcome of triage and what will happen next will be posted from the MSK Hub to you. If appropriate, this will also contain instructions on how to arrange your hospital appointment or community physiotherapy referral.

If you do not hear from the MSK Triage Hub within a week of starting the referral you should contact the Hub or failing that contact the secretary here at the surgery.

A patient information leaflet explaining the process is available at the following link:  MSK Hub Patient Leaflet

Travelling to Hospital for your Appointment

Public Transport

There are regular bus services to all three hospital sites; John Radcliffe and Churchill Hospitals, Headington and the Horton Hospital, Banbury.  These services are operated by Oxford Bus Company 01865 785 400 or and Stagecoach 01865 772 250 or Each hospital site has limited Pay & Display parking areas but there are links to Park & Ride services.

Non Emergency Ambulance Transport

Non emergency ambulance transport is a service that includes ambulances, ambulance & voluntary cars and taxis which are made available to get you to and from all Oxford Radcliffe Hospitals.  You will only be able to use the service if you (the patient) fall into one of the following categories:

  • Patients who require continuous oxygen
  • Patients who are unable to stand or walk more than a few steps and who cannot use public transport
  • Patients who require a stretcher
  • Patients with a disability or a genuine reason as to why they are unable to travel by private or public transport.

For more information on this service please contact the Transport Co-ordination Team at the Oxford Radcliffe Hospitals on 0845 330 888 (local call rate). 

Opening times:  Mon-Fri 8am - 8pm  Sat & Sun 9am - 5pm



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