The COACH (County of Oxfordshire Advice on Care & Health) website has been created as part of the Oxfordshire GP Federations winning bid to the Prime Minister’s Challenge Fund. Patients can access 24 hour advice online, maximising GP and other healthcare workers time for those who need it most.
The COACH website is part of the larger Oxfordshire GP Federation initiative “Right Time, Right Place, Right Care”, which aims to improve patients and carers experience of local primary care, as well as improve their health knowledge. This includes extending appointment access outside core hours, getting to the right health services more quickly, strengthening support for those with the most complex needs, better understanding of the healthcare system and introducing new ways of accessing services.
The COACH website aims to tackle many of these challenges by providing patients, families and health and care workers with a 24 hour portal of support, that can be accessed anywhere, anytime and on any device.
COACH offers patients healthcare support, local information and signposting in four key areas: Health Services, Support & Advice, Wellbeing and Health Conditions, with information sourced from a range of providers including NHS Choices, Oxfordshire County Council and local voluntary and support groups.
To view the Coach website - follow the link: www.my-coach.org.uk
Choose Well for Expert Advice and Help
There are lots of different ways people can access the right NHS service and make sure they get the right treatment at the right time that is convenient for them. This includes:
- Self-care means being prepared and protecting yourself from winter infections and viruses which is important. Make sure you are prepared and your medicine cabinet is well stocked. If your symptoms get worse, contact your GP practice or call NHS 111 for advice
- GP surgeries provide a range of services by appointment including medical advice, examinations and prescriptions. They can give urgent advice between 8am and 6.30pm Monday to Friday
- Pharmacists can offer a range of healthcare services such as advice about minor illnesses for example coughs, colds, diarrhoea, vomiting and stop smoking advice
- NHS 111. If your condition or illness is not a 999 emergency and you do not know who to call for medical help, perhaps because your GP surgery is closed, then you can call NHS 111 for advice. Calls from landlines and mobiles are free
- Minor Injuries Units are for injuries such as deep cuts, eye injuries, broken bones, severe sprains, minor head injury, minor burns and scalds. Many people go to A&E when they could be treated just as well and probably quicker at a minor injuries unit
- Urgent dental services when your dentist is closed. For emergency advice or treatment please call: 111 at the following times:
- 6.30pm to 9.30pm Monday to Thursday
- 6.30pm to 10pm on Fridays
- 9am to 1pm and 2pm to 6pm at weekends
- 9am to 5pm and 6pm to 9pm on bank holiday weekends and bank holidays
- GP out of hours. If you think that you may need help from a doctor when your GP is closed then call NHS 111. The out-of-hours service provides urgent medical care from 6.30pm to 8am on weekdays and round the clock at weekends and bank holidays. Patients do not need to register for out-of-hours services
- A&E/999. A&E departments should only be used in a critical or life threatening situation. A&E departments provide immediate emergency care for people who show the symptoms of serious illness or who are badly injured. Dialing 999 and stating that there is a medical emergency will result in an emergency response vehicle being sent to your location
By choosing well:
- You get the right care, first time
To find health services near you visit the NHS Choices website at www.nhs.uk
Download this information as a reminder when and how to Access Health Services