Suggestions & Complaints
We constantly try to improve the service we offer. Please let us know when you think we have done something well or if you have any suggestions as to how we can do something better!
Suggestions: Constructive suggestions to improve our service are always welcome and may be handed in at reception, dropped into the suggestion box in the waiting room, emailed to: firstname.lastname@example.org or via our website using the Contact Us link
Concerns: We always try to give the best service possible, but there may be occasions when you are unhappy with either the services we provide or with any of the staff working in the practice.
We operate a practice complaints procedure as part of the NHS system for dealing with complaints. If you have a complaint or concern about the service you have received from the doctors or any of the staff working within this practice, please let us know by contacting the practice manager, Mrs Diana Donald. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.
Dr Allan, Senior Partner, has overall responsibility and accountability for the management of complaints against the practice and Mrs Diana Donald, Practice Manager, has responsibility for investigating complaints, ensuring that the statutory complaints arrangements are complied with and that remedial action is put in place.
If you need to make a complaint, in the first instance, please contact Mrs Donald who will take full details of your complaint and discuss your concerns with Dr Allan.
Tel: 01235 522379 / In writing: Long Furlong Medical Centre, 45 Loyd Close, Abingdon, OX14 1XR, or email: email@example.com (Please note that email is not recommended as a safe means of communication when it includes personal identifiable information.)
If you need help to make a complaint:
You can use the NHS Complaints Advocacy Service, a free independent advocacy service in Oxfordshire hosted by SEAP that helps individuals to make a complaint about any aspect of their NHS care or treatment. This includes treatment in a private hospital or care home that is funded by the NHS. Tel: 0300 343 5718 email: firstname.lastname@example.org
Patient Services Team (formerly PALS) are available to answer queries and concerns related to Oxfordshire Clinical Commissioning Group. As a patient, relative or carer you may need on-the-spot help, advice and support. This is where Patient Services can help. Patient Services provide confidential, on-the-spot advice and support, helping you to sort out any concerns you may have about the care we provide and guiding you through the different services available from the NHS. Tel: Freephone: 0800 052 6088. Or send feedback by email to: email@example.com
For more detailed information on our complaints procedure please follow the link to Our Practice Complaints Policy: Complaints Procedure