Long Furlong Medical Centre45 Loyd CloseAbingdon, Oxon, OX14 1XRTel: 01235 522379
INFORMATION FOR PATIENTS REGARDING WUHAN NOVEL CORONAVIRUS INFECTION
All travellers who develop relevant symptoms (for example respiratory symptoms, shortness of breath, cough, fever) however mild, within 14 days of returning or transitioning from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau should not attend the practice, but should remain at home and immediately call NHS 111 for advice. The latest information for members of the public can be found here:
You may arrange your appointment by telephone or calling in to reception. We are also able to give our patients the ability to book their appointments on line using Patient Access.
Please ask at reception to register for this service or download a patient information sheet and our registration form: PatientOnline Registration Form.docx.
To help you get the most from using our online services we have created the following leaflet. Getting the Most from Online Access
https://patient.emisaccess.co.uk/Account/Login Follow the link to log in to Patient Access.
We respectfully ask our patients not to request appointments by email. This is because the receptionists email account is only checked once a day which may result in your request not being processed.
Monday - Friday (excluding Bank Holidays) between 8:00am and 8:30am the surgery offers an emergency only telephone line. Please dial the normal surgery number and await instructions.
When you contact the surgery to make an appointment it is possible the receptionist will ask you about your problem. This will help us to organise your appointment with you.
We aim to offer appointments with a doctor within two days, but those patients who wish to see a specific doctor may have to wait longer. It is also possible for patients who have routine or on-going conditions to book an appointment with a GP up to a month in advance.
Those patients with a more urgent condition will be offered an appointment the same day.
If you have more than one problem that you wish to discuss, please let the doctor know at the start of your appointment so that they can help you get the best out of your consultation. Please understand that if the doctor is unable to discuss everything with you during your 10 minute appointment they will ask you to arrange another appointment for the less urgent problem.
PLEASE NOTE: GPs DO NOT OFFER CERVICAL SMEARS - THESE APPOINTMENTS MUST BE ARRANGED WITH A NURSE VIA RECEPTION or BY USING OUR ONLINE APPOINTMENT SERVICE
If you are unable to keep your appointment please phone and cancel in good time so that we can offer it to someone else.
If you arrive late for your appointment, we are sorry, but we may have to ask you to re-arrange it for another time.
Our doctors are available at different times during the week. Click here for the Rota: GP Rota June - December 2019
Monday to Friday:
We do prefer it if you are able to come to surgery as we can examine you more easily, however, if you are too unwell to come to surgery and need a home visit please telephone us as soon as possible after 08:30 on 01235 522379.
If you wish to book a telephone call with your GP or nurse please phone reception and request a telephone consultation with them.
Unfortunately it is not possible to guarantee a time that the doctor / nurse will phone you, as they make their calls when they finish morning surgery and more urgent work will take priority e.g. home visits. It is therefore important you provide us with a telephone number that you can be contacted on between 12:00 and 15:00 hrs. The doctors prefer to have some information before they phone you and so please be advised the receptionists will ask you for details to pass on to the doctor / nurse.
As our doctors' & nurses' working pattern varies (see rota on Appointments tab) it is not always possible to speak to your usual doctor/nurse the same day, but we are happy to book a telephone call with them when they are next in surgery. If it is a more urgent problem we will arrange for the duty doctor to call you.
We are able to book telephone calls with our nurses throughout their normal working day when their capacity allows, but normally the nurses also return calls at the end of their morning surgery. Telephone calls with the nurses can also be booked in advance.
Abingdon Federation offers evening and weekend clinical appointments. The Federation consists of the following six surgeries:
If you are registered at any of these Practices, you can book an appointment to be seen by a GP and, at certain times, other members of the Primary Care team, in our 7 Day Access service as follows:
Monday to Friday 6 pm to 8 pm
Saturday and Sunday 9am to 12 noon
Appointments will be delivered at one of the five surgeries listed below on a rota basis and will be 15 minutes long. They must be booked through your own GP surgery at which time you will be advised of the time and location.
If the appointment is not with your own surgery, at the time of booking the appointment you will need to provide verbal authority for the clinician providing your care to access your medical notes. It is important to note that the receptionist is unable to book the appointment without this consent.
Appointments in other practices will be with the clinicians associated with that practice and not your own practice. The rota for is available here: 7 Day Rota 2019-20
65 Stert Street, Abingdon OX14 3LB
Berinsfield Health Centre
Fane Drive, Berinsfield, OX10 7NE
Clifton Hampden Surgery
Watery Lane, Clifton Hampden, OX14 3EL
Long Furlong Medical Centre
45 Loyd Close, Abingdon, OX14 1XR
The Malthouse Surgery
The Charter, Abingdon, OX14 3JY
There is a good network of footpaths and cycle paths to the surgery and buses stop regularly on Oxford Road which is just a short walk (2 mins.) from the surgery.
The surgery does have its own car park with a disabled parking bay and level access to the main entrance. If the car park is full please park considerately and safely along Boulter Drive or in the public car park at the end of the road which is short walk from the surgery.
Cycle racks are available at the front of the surgery.
Information on travelling to the surgery using public transport is available on the following websites:
Oxford Bus Company: http://www.oxfordbus.co.uk/main.php?page_id=21
Stage Coach: http://www.stagecoachbus.com/PdfUploads/Timetable_27402_X30.pdf
When you and your GP agree that you need to see a specialist you will be provided with information on at least four hospitals or clinics to choose from. You will also be able to choose the date and time of your appointment. This is known as NHS E-Referral. If you have any queries concerning this service please phone the secretary on 01235 522379 between 09:30 and 13:00pm.
More information is also available at: NHS E-Referral The guide to arranging your appointment on-line is available here: Patient Guide NHS e-referral
It is important that if at a later date you cannot make your outpatient appointment you phone the hospital to rearrange it. The Oxford Hospitals are moving to a paperless appointment reminder system. More information can be found by following the link. A poster is also available in our waiting room. Hospital Appointment Reminders
Travelling to Hospital for your Appointment
There are regular bus services to all three hospital sites; John Radcliffe and Churchill Hospitals, Headington and the Horton Hospital, Banbury. These services are operated by Oxford Bus Company 01865 785 400 or www.oxfordbus.co.uk and Stagecoach 01865 772 250 or www.stagecoachbus.com Each hospital site has limited Pay & Display parking areas but there are links to Park & Ride services.
Non Emergency Ambulance Transport
Non emergency ambulance transport is a service that includes ambulances, ambulance & voluntary cars and taxis which are made available to get you to and from all Oxford Radcliffe Hospitals. You will only be able to use the service if you (the patient) fall into one of the following categories:
For more information on this service please contact the Transport Co-ordination Team at the Oxford Radcliffe Hospitals on 0845 330 888 (local call rate).
Opening times: Mon-Fri 8am - 8pm Sat & Sun 9am - 5pm
For urgent medical problems that cannot wait until we are open please contact the Out of Hours by dialling 111.
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