CORONAVIRUS – IMPACT ON PRESCRIPTIONS AND COMMUNITY PHARMACIES
As the COVID-19 situation has developed we have seen our community pharmacy colleagues begin to struggle under the demand for prescriptions.
Therefore, to support our colleagues please could we ask the following:
- Only request medication you need
- Allow extra time for the pharmacy to process your prescription request (allow a week at least to be safe)
- Place prescription requests responsibly. Do not order medications ‘just in case’ – this can lead pharmacies to run short of stock and create unnecessary waits for other patients
Thank you for your understanding and cooperation during this challenging period
Please only order what you need. Once dispensed, medicines cannot be reused even if they are returned to the pharmacist unopened - they have to be destroyed. For more information please follow the link: How to manage your conditions
Please allow 2 normal working days for the preparation of your repeat prescription.
We ask that you order well in advance prior to a Bank Holiday.
Periodically, you may be asked to attend the surgery for a review of your prescription.
Prescriptions may be ordered in the following ways:
- Using the Repeat Prescription link which will require a user name and password to be generated from EMIS our Clinical System - follow the instructions on the link above.
- By completing your repeat prescription form which you should hand into reception or put through the letterbox;
- By completing a request form available in reception.
Medication available without a Prescription
Over the Counter (OTC) Medicines: that can be purchased from a pharmacy or supermarket are known as OTCs. Following public consultation carried out by NHS England prescribing of these over the counter medicines is changing.
Your GP or nurse will not generally give you a prescription for over the counter medicines for a range of short-term, minor health concerns. The team of qualified healthcare professionals at your local pharmacy can offer clinical advice to safely and effectively manage minor health concerns. For more information follow the link: Over the Counter Medicine
Ordering Your Prescription Online
To order your prescription online you will require a user account. If you do not have a user account please complete the attached request form Patient Online Registration Form and return it to Reception (if you would also like access to your medical record please bring two forms of ID as stipulated on the registration form).
Obtaining Urgent Repeat Prescriptions when you are away from home...
If you are going away on holiday or a business trip, please make sure you have enough medicine to cover the time you’ll be away. If your usual repeat prescription will be due while you are away, remember:
- to us ask for extra medicine to cover this period
- that we are not open at weekends or bank holidays and that pharmacies are usually open for limited periods during these times too
- to check your local pharmacy’s opening hours to make sure you can get your prescription in time
If you are on holiday in the UK and have forgotten or lost your medication, please call us during normal surgery hours so that we can arrange to send a prescription to a pharmacy at your holiday destination. You will need to check that the pharmacy of your choice can receive prescriptions electronically (see information on the electronic prescription service, EPS, below) and provide us with the pharmacy name and postcode.
Electronic Prescription Service (EPS)
We are able to provide the electronic prescription service which is known as EPS. The prescription is an electronic message sent directly to your nominated pharmacy. EPS is reliable, secure and confidential. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
You can change your nomination or cancel it and get a paper prescription. If you don't want your prescription to be sent electronically just tell your GP/Nurse. If you want to change or cancel your nomination speak to any pharmacist that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
The benefits of EPS are:
- The prescription is an electronic message so there is no paper prescription to lose.
- Your GP or nurse will be able to send the prescription electronically to the pharmacy of your choice.
- If the prescription needs to be cancelled the GP / Nurse can electronically cancel and issue a new prescription without you having to return to the practice.
- You may not have to wait as long at the pharmacy as your repeat prescriptions can be made ready before you arrive. Electronic prescriptions cannot be lost so you won't have to spend time trying to find them or asking the surgery to issue another paper prescription.
- No need to go back to the pharmacy for medication that is owed to you, as the pharmacy will know what you need in advance.
With EPS if a patient is on a regular medication the GPs/Nurse will be able to use a system called ‘repeat dispensing’. This will mean that some patients will be changed to 28 days’ worth of medication to be dispensed at a time but the GPs / Nurse will authorize 6 months’ worth of prescriptions to be sent to the pharmacy.
This allows the pharmacists to manage their stock ordering more efficiently as they know in advance what items to order in. It reduces waste of unused and partly used medication which costs the NHS an estimated £300 million each year, and reduces the amount of medication that is in the patient’s home.