ACCURX PATIENT TRIAGE
From Monday 7 August eConsult and telephone bookings will be replaced with a new quick and simple online triage form called Accurx to triage ALL GP appointments and to assist you with medical and administrative queries. This can be accessed through our website between 8am – 4pm. All requests for appointments will be reviewed by the duty doctor and an appointment will be offered, if necessary, within the RIGHT timeframe, the RIGHT clinician and via the RIGHT method (face to face, telephone). You should no longer telephone the surgery to book a GP appointment. All appointments with the Nurse or HCA can still be booked in the normal way.
What if I do not have access to the internet or struggle to complete forms?
Our practice phone lines will remain open for anybody with accessibility needs who might find it difficult to complete this form and a member of the patient services team will complete it with you.
What happens after I submit a query for a medical issue to the practice?
Medical queries will be submitted to the GP led triage team. A member of the team will respond to you within 2 working days. Conditions that need to be assessed on the same day will be prioritised. The triage team may send a request for further information if required.
What happens if I need an urgent appointment?
Conditions that require a same day assessment will be booked in on the same day or directed to an appropriate service after your form has been triaged by the duty doctor.
What if I have more than one medical issue that I need help with?
Please only submit one medical issue per triage form, so that you can add sufficient detail for each problem, to allow our GPs to deal appropriately with your request.
How do I submit an admin query?
There is an option to submit an admin query on the form for general administrative issues such as requesting a fit note etc. This form should be used rather than emailing the practice. If you send an email, it will be sent back asking you to use Accurx triage.
What happens after 4pm when I cannot access Accurx?
If you have an urgent problem, you will need to phone our patient services team who will signpost you to the appropriate service. Patients with non-urgent problems will be asked to complete an online form the following day.
In common with many practices we have sadly noticed there has been an increase in unacceptable behaviour towards our receptionists. We are very grateful to the vast majority of our patients who treat them with respect and courtesy, and we kindly ask that everyone keeps in mind that they are doing their best to help you in very difficult circumstances. You may be interested in this video produced by the Institute of Practice Managers with examples of the abuse GP surgery receptionists face on a daily basis.
