Patient Representative Group

APPOINTMENTS

  • We are fully open but social distancing means we have to operate in a different way to before the pandemic.
  • In general we have a ‘phone first’ service for GP appointments. Doctor appointments are initially by telephone and bookable by calling our reception on 01235 522379.
  • Whenever possible we deal fully with the issue over the phone, or by video. If a face to face appointment is necessary after a phone call the doctor will arrange it directly with you at the time of the phone call.
  • Unfortunately we cannot offer as many face to face appointments as we did before the pandemic because social distancing requirements mean a reduced number of people can be in our waiting rooms at any one time. Face to face nurse appointments can be booked directly through phoning reception e.g. for smears, blood tests and routine immunisations.
  • We also offer an online ‘e-consult’ for routine matters. Please fill in our website form which will then be reviewed by of our team who will follow up as appropriate.
  • We always have on the day availability for urgent matters.
  • Unfortunately, the combined effects of significantly increased demand for routine matters as the pandemic recedes, the need to accommodate social distancing,  our involvement in the covid-19 vaccination programme and a very large number of queries relating to the covid vaccinations, means our wait for routine appointments is longer than usual. We are very sorry about this and our doing all we can to try and improve the situation. If possible please consider if you can manage your problem with help from other sources such as 111, the NHS website (which has comprehensive health and self-care information), local pharmacies, opticians and sexual health clinics.
  • To give an idea of how busy the surgery is, on average we have 219 appointments per day and receive on average 365 calls per day.
  • In common with many practices we have sadly noticed there has been an increase in unacceptable behaviour towards our receptionists. We are very grateful to the vast majority of our patients who treat them with respect and courtesy, and we kindly ask that everyone keeps in mind that they are doing their best to help you in very difficult circumstances.  You may be interested in this video produced by the Institute of Practice Managers with examples of the abuse GP surgery receptionists face on a daily basis.

Blood Tests

A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests. Anyone who needs a test for urgent health problems, will still get one but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled. Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available. If your condition or symptoms change or get worse, please contact the NHS as you would normally.  Blood tests - NHS (www.nhs.uk).

Welcome to Long Furlong Medical Centre

The Practice provides complete general medical services for residents and their visitors living within the boundaries defined by the map available by following the link to Practice Area.

The surgery is a modern medical centre conveniently situated in the Long Furlong housing estate in Abingdon. It has its own car park with a disabled parking bay and ramps to the main entrance. If the car park is full please park considerately and safely along Boulter Drive or in the public car park at the end of the road which is just a 2 minute walk from the surgery. Buses regularly travel along Oxford Road,  there is a short walk from the last stop in Abingdon to the surgery.

Booster Covid-19 Vaccination Programme

The NHS in Oxfordshire has started delivering COVID booster jabs to people in eligible groups. You will be contacted about your booster vaccination when six clear months have passed since your second COVID vaccination.

Patients groups eligible for the booster include:
• people living in residential care homes for older adults
• all adults aged 50 years or over
• frontline health and social care workers
• all those aged 16 to 49 years with underlying health conditions which put them at higher risk of severe COVID-19, and adult carers
• adult household contacts of immunosuppressed individuals

Your booster will be a dose of the Pfizer-BioNTech vaccine for the booster programme, regardless of which vaccine you received before. This follows data which indicates the Pfizer vaccine is well tolerated as a third dose and provides a strong booster response.

If you believe you have missing or incorrect COVID-19 vaccination data on your NHS app or on your GP record, please call 119 and ask the agent to make a referral to the Vaccine Data Resolution Service (VDRS).
The service has been set up to resolve missing or incorrect vaccination records for people vaccinated in England who have a current NHS number and are registered with a GP practice in England.
The VDRS team will call you back within five working days to discuss your records.
However, please note 119 and VDRS call agents do not provide clinical advice and cannot help at this time with queries related to vaccinations received overseas.
If your query relates to personal information which is incorrect on the patient record (e.g. name, address), please email/call the practice and will be happy to help.

Booster vaccinations are not being carried out at the surgery.

Opening Times

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At Long Furlong we aim to provide the best possible quality and range of services for all our patients.   To help us achieve our aims we would like to work with groups of patients who represent the different needs and ages of our practice population.   We hope our patients will contribute to the continuous improvement of the services offered now and in the future and that communication between the practice and its patients will improve.

We realise that everyone leads full and busy lives and, therefore, we would only contact you when changes or developments to the surgery or the services provided are being planned that might affect you or the group of patients that you represent – this could be just a couple of times a year.  We anticipate that much of the work will be done by surveys which could be completed either electronically or by post.  The results of the surveys will be published on our website and in a practice newsletter which will be available for all patients in our Waiting Room and posted to those members of the patient group that opt to complete postal surveys.

If you would be interested in joining our group and representing other patients, we would be very interested to hear from you.  Please complete the form below and return to the practice or alternatively for more information, contact Debbie Major, Practice Manager by phone on 01235 522379 or email debbie.major@nhs.net

Getting Your View

The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form to provide your consent for this.

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